International Travel

• UTS 190 - International Travel Policy defines University-sponsored travel. Employees and students participating in qualifying travel are eligible for On Call International assistance services.
• Leisure travel does not meet international travel criteria in UTS 190 and is therefore ineligible for UT-purchased assistance services.
• Working remotely or telecommuting from overseas to a “place of work” in the US does not meet international travel criteria in UTS 190 and is therefore ineligible for UT-purchased assistance services.

• On Call does not offer a personal membership, but you can purchase personal travel insurance via one of their affiliated insurance providers.  On Call is part of a group of companies that includes WorldTrips, which offers personal travel insurance with comprehensive coverage.  On Call is the assistance provider embedded in these policies. 
• Learn more here.

• Employees on official, University-sponsored international travel who experience medical needs should contact On Call first, available 24/7:

  • 001 978-651-9722 

    24/7 Live Chat: www.oncallinternational.com/chat/direct

    mail@oncallinternational.com  

• BCBSTX has agreed to a direct billing arrangement with On Call International where they pay case fees and do not charge copays or deductibles regardless of in- or out- of network, if care is medically emergent/necessary and otherwise covered.  (Please note, this does not include routine medical procedures.)
• If On Call International is not called first, or for non-emergent treatment, regular UT SELECT Medical benefits will apply.
•  View Details on the Quick Reference Coverage Chart.

Students generally do not have access to UT SELECT employee medical benefits, so part of the Systemwide international travel assistance purchased includes medical expense insurance coverage for student accidents and illnesses that may occur while abroad.  Learn more here.

• No international insurance or emergency assistance available.
• OFAC licenses from the U.S. Dept. of Treasury, if needed, can take a significant amount of time to obtain.
• Export Control and Legal Affairs must be included in the decision-making process to ensure that neither the institution nor the traveler violates any sanctions with respect to financial transactions, nor engages with any person or entity that is sanctioned.
• Travel must be approved by the IOC, an institution’s President, and the respective Executive Vice Chancellor (EVC) for Health Affairs or Academic Affairs.
  • The proposal submitted to the EVC must include a plan for assistance coordination and financing in the event of a medical or security-related emergency involving the traveler since insurance and emergency assistance support will not be available.

• Effective 3/31/23, travel to Ukraine, Russia, and Belarus continues to be suspended until further notice.
  • Sanctions remain in effect and significant.
  • International Package Policy insurance coverage is excluded in all three countries.
  • Mission critical exceptions for business or research require approval (or reapproval) by the IOC, as well as the President.  If an exception is granted, the President must provide notice to the Executive Vice Chancellor (EVC) for Health Affairs or Academic Affairs, and the Chief Risk Officer.
  • Export Control and Legal Affairs must review any proposed or ongoing requests to ensure that neither the institution nor the traveler violates any applicable sanctions with respect to financial transactions, nor engages with any person or entity that is sanctioned.  The IOC must include the opinion of Export Control and Legal Affairs in their review.
• While not suspended, travel to Moldova requires elevated approval by the President. This is due to increased risks associated with the Transnistria region.