The Office of Telecommunication Service (OTS) Portal is composed of fourteen UT System Components, six services, and eleven organizations that utilize the OTS UT System Wide Area Network. Portal customers can access pertinent real time graphs, their network status, alerts and maintenance, projects, services, and contracts.
Network Status features current network usage, the OTS Backbone Network Map, operational status, and real time traffic graphs. Customers may also see how they connect to OTS by looking at the Status Map. Customers with DWDM Circuits may check their current operational status. Customer Projects, access to project design documents, and the number of support hours provided by OTS are some additional features that are found in the portal.
Service Requests allows a customer to not only view new tickets, but to also create tickets. Portal customers can view network alerts, emergency maintenance, planned maintenance. The portal also has a user guide for more detailed information. To request access to the portal, email firstname.lastname@example.org.